FAQ
HOTEL POLICIES
1. Is there a hotel cancellation policy?
2. Can I be placed on a waiting list?
3. Is there a special children's hotel rate?
4. Are baby cribs available?
5. How do I apply for the Sunroute Club Card?
6. What are the benefits of the Sunroute Club Card membership?
7. When do I pay the room charge?
8. Do you accept credit cards?
9. What time is check-in?
10. What time is check-out?
11. Do you allow late check in?
12. Can I request a late check-out?
13.Is it possible to store baggage in the hotel before check-in?
14. Can I send a package or baggage to the hotel in advance?
15. Can I send a package or baggage with C.O.D.?
16. Is it possible to keep my baggage after check-out?
17. What should I do with valuables during my stay?
18. Can I invite a visitor in my room?
IN-ROOM AMENITIES
1. Is there a refrigerator in my room?
2. Do you offer in-room Internet access?
3. Can I make international phone calls from my room?
4. Is there a hair dryer in my room?
5. Is there night wear in my room?
6. What kind of amenities do you have in-room?
7. Can I adjust my room's temperature?
8. Can I watch foreign channels in my room?
9. Can I watch movies in my room?
10. Can I have an extra bed in my room?
HOTEL AMENITIES & SERVICES
1. Do you offer wireless Internet?
2. Is there a business center in the hotel?
3. Do you have any laundry service?
4. Is there a Coin-operated laundry in the hotel?
5. Can Hotel Sunroute exchange currency?
6. Can I make a photo copy or send a fax?
7. Do you have a delivery service?
8. Can I order room service?
9. Can I get a massage?
10. Do you have hotel parking?
LOCATION & AREA GUIDE
1. How can I get to Hotel Sunroute Shinjuku Plaza from the nearest train station?
2. Is there a convenience store near the hotel?
3. Is there an ATM around?
4. Are there any shuttle bus services to the airport?
RESTAURANT & DINING
1. Do I need to make a reservation for breakfast?
HOTEL POLICIES
1. Is there a hotel cancellation policy?
- There will be a cancellation fee for reservations cancelled 24 hours before check-in
- Cancellation on the arrival date results in an 80% charge of the room
- 1 day before requested arrival date results in a 20% charge of the room
- No-show results in a charge for the full booking amount
2. Can I be placed on a waiting list?
- No, we do not have a waiting list for accommodations.
3. Is there a special children's hotel rate?
- No, unfortunately we do not have children's rates
- Children of pre-school age and younger stay free if sharing a bed with a parent/guardian
4. Are baby cribs available?
- Baby cribs are available in standard twin rooms only, however the number of cribs is limited
- We suggest you request a crib in advance
5. How do I apply for the Sunroute Club Card?
- When checking in, our Hotel Concierge can assist you in signing up for our Sunroute Club Card
- Fee is 500
6. What are the benefits of the Sunroute Club Card membership?
- Points will be earned by how many nights you have stayed, points are converted into S-Cash (Cyber money) which can be used toward the room-charge or the restaurant
- Free late check out until 1:00pm
- Express check-in
7. When do I pay the room charge?
- Payment is due at check-in
8. Do you accept credit cards?
- We accept the following credit cards: AMEX, Visa, Master, Diners Club, JCB, Nicos, UC, DC, Saison and Union Pay
9. What time is check-in?
- Check-in is at 2:00pm
10. What time is check-out?
- Check-out time is 11:00am, however, some reservations offer free late-check out, please ask front desk for details
11. Do you allow late check in?
- We are open 24 hours, but if you are arriving after 11:00pm, please let us know
12. Can I request a late check-out?
- If there is vacancy, we could extend the check-out time
- Until 3:00pm, 30% of the room rate applies
- Until 6:00pm, 50 % of the room rate applies
13. Is it possible to store baggage in the hotel before check-in?
- Yes, we can store your baggage at the front desk before check-in
14. Can I send a package or baggage to the hotel in advance?
- We accept package and baggage deliveries that include the reservation name and check-in date
15. Can I send a package or baggage with C.O.D.?
- Unfortunately this is unavailable
16. Is it possible to keep my baggage after check-out?
- After check-out, we can hold your baggage at the front desk for the remainder of the day
17. What should I do with valuables during my stay?
- Hotel Sunroute suggests you keep valuables with you at all times
- We do offer a safety box at the front desk for storing valuables
18. Can I invite a visitor in my room?
- Unfortunately, we do not allow visitors of hotel guests
- We suggest meeting any visitors in the hotel lobby
IN-ROOM AMENITIES
1. Is there a refrigerator in my room?
- There is a refrigerator in the room for storing your own food and beverages
- Vending machines on each guest room floor offer soft drinks and alcohol
- An ice machine is located on each floor of the hotel
2. Do you offer in-room Internet access?
- In-room Internet is complimentary, using the LAN cable which is located in the desk drawer
- We also have free PCs and a printer in the guest lounge on the 2nd floor
3. Can I make international phone calls from my room?
- To make an international phone call, please push the outside call button+010+country code and the phone number
4. Is there a hair dryer in my room?
- Each room includes a hair drier, trouser press, electric pot, alarm clock, and a bidet
5. Is there night wear in my room?
- Yes, there are one-size-fits-all robes in the room
6. What kind of amenities do you have in-room?
- Bath sets, bath towels, tooth brush, razor, hair brush, cotton swab, shower cap, shampoo, conditioner, body soap and hand soap
7. Can I adjust my room's temperature?
- The temperature can be individually adjusted in each room
8. Can I watch foreign channels in my room?
- Foreign cable channels in-room include: CNN, KBS, CCTV, NHK, BS
9. Can I watch movies in my room?
- Video on demand systems are available in all rooms
- All titles are 1,000
10. Can I have an extra bed in my room?
- Unfortunately, we do not provide extra beds
HOTEL AMENITIES & SERVICES
1. Do you offer wireless Internet?
- Wireless internet connection is available only in the guest lounge on the 2nd floor
2. Is there a business center in the hotel?
- Complimentary computers and a printer are available in the guest lounge on the 2nd floor
3. Do you have any laundry service?
- There are laundry slips and bags in each room
- Laundry dropped off by 10:00am will be ready after 7:00pm on the same day. Laundry charge depends on the item
- *No service on Sunday and national holidays
4. Is there a Coin-operated laundry in the hotel?
- There is Coin-operated laundry on the first basement floor.
- Opening hours : 24 hours
- 3 washing machines : JP 300
- 3 drying machines : JP 100 ( 30min.)
5. Can Hotel Sunroute exchange currency?
- For your convenience, we offer a currency exchange in the hotel
- US Dollars to Japanese Yen only
6. Can I make a photo copy or send a fax?
- Both photo copy and fax services are available at the front desk
7. Do you have a delivery service?
- JP Express is available
- C.O.D. service is available for 24 hours if you would like shipping prepaid, please visit the counter from 8:00am to 12:00pm
8. Can I order room service?
- Room service is available from Italian restaurant VILLAZA
9. Can I get a massage?
- In-room massages are available at night time
- Swedish care Alva (Swedish style massages) are available on the 2nd floor
10. Do you have hotel parking?
- Yes, there is toll parking on the B1 floor
- Guest parking is JP¥ 1,500 for 24 hours from 1:30pm
- Loading and unloading is available 24 hours
- Clearance is 2.6 meters and the garage holds up to 65 cars
LOCATION & AREA GUIDE
1. How can I get to Hotel Sunroute Shinjuku Plaza from the nearest train station?
- The hotel is located about 3 minutes away from Shinjuku station's south exit
- From the exit
- Cross Koshu Kaido avenue
- Make the first right and go 1 block
- At the first intersection (Nishishinjuku-ichome), make a left
- The hotel will be on the right side on the street
- If you are using Subway Oedo line, Shinjuku line, or Keio Shinsen line, the A1 exit will be the nearest; you will see the hotel on the left side from the exit
2. Is there a convenience store near the hotel?
- There is a convenience store across the street
3. Is there an ATM around?
- There is an ATM at 7/11 and a CitiBank ATM in the Mynds Tower next door
4. Are there any shuttle bus services to the airport?
- There are 5 buses to Narita airport and 6 buses to Haneda airport that operate daily
For more details , please visit Airport Limousine Bus website at http://www.limousinebus.co.jp/en/.
RESTAURANT & DINING
1. Do I need to make a reservation for breakfast?
- Reservations for breakfast aren't necessary
- Japanese and Western style buffet from 6:30am to 9:40am is served in the VILLAZZA restaurant on the 1st floor
